Gainsight CSM is a Customer Success Management web-based application that protects companies’ investments by driving improvements in Risk Alerts, Customer Satisfaction, Customer Retention, and Revenue Performance.

Gainsight CSM provides powerful analytics and dashboards to identify and display β€œat-risk” customers as well as happy ones to leverage for up-sells, references, and participation in joint marketing.

Gainsight was founded by Chief Executive Officer Jim Eberlin, a serial entrepreneur and founder of Host Analytics. JBara was named Thinkstrategies’ β€œBest of SaaS Showplace (BoSS) Awards” in 2012.

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Maybe St. Louis’s Next Homegrown Unicorn Will Stay Home

Silicon Valley Unicorn Startup Founded in St. Louis Acquired for $1BN

St. Louis Venture Capital Investment Report Spotlights Overall Success but Warns of Critical Inflection Point

Founder Series: Jim Eberlin of TopOPPS

Growing Fast: Gainsight’s Expansion

2015 St. Louis Capital Report: Brian Matthews Outlines Funding From Angels and Venture Capitalists

Disrupting Revenue Operations with Tara Kinney

Gainsight Raises $20M in Series B Financing Round