Gainsight CSM is a Customer Success Management web-based application that protects companies’ investments by driving improvements in Risk Alerts, Customer Satisfaction, Customer Retention, and Revenue Performance.

Gainsight CSM provides powerful analytics and dashboards to identify and display “at-risk” customers as well as happy ones to leverage for up-sells, references, and participation in joint marketing.

Gainsight was founded by Chief Executive Officer Jim Eberlin, a serial entrepreneur and founder of Host Analytics. JBara was named Thinkstrategies’ “Best of SaaS Showplace (BoSS) Awards” in 2012.

For more information, visit Gainsight or follow their updates on:

Gainsight Articles

Push Button On-Demand Sales Coaching App Takes Aim at Balto

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Jonathan Allen
4 Min Read

Maybe St. Louis’s Next Homegrown Unicorn Will Stay Home

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St. Louis Post-Dispatch
< 1 Min Read

Silicon Valley Unicorn Startup Founded in St. Louis Acquired for $1BN

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St. Louis Business Journal
< 1 Min Read

St. Louis Venture Capital Investment Report Spotlights Overall Success but Warns of Critical Inflection Point

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Maisie Heine
4 Min Read

Founder Series: Jim Eberlin of TopOPPS

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Dan Reus
5 Min Read

Growing Fast: Gainsight’s Expansion

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JJ Bailey
5 Min Read

2015 St. Louis Capital Report: Brian Matthews Outlines Funding From Angels and Venture Capitalists

Brian Matthews
3 Min Read

Disrupting Revenue Operations with Tara Kinney

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Dan Reus
4 Min Read

Gainsight Raises $20M in Series B Financing Round

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Christopher Reilly
3 Min Read