Gainsight CSM is a Customer Success Management web-based application that protects companies’ investments by driving improvements in Risk Alerts, Customer Satisfaction, Customer Retention, and Revenue Performance.

Gainsight CSM provides powerful analytics and dashboards to identify and display “at-risk” customers as well as happy ones to leverage for up-sells, references, and participation in joint marketing.

Gainsight was founded by Chief Executive Officer Jim Eberlin, a serial entrepreneur and founder of Host Analytics. JBara was named Thinkstrategies’ “Best of SaaS Showplace (BoSS) Awards” in 2012.

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Gainsight Articles

Maybe St. Louis’s Next Homegrown Unicorn Will Stay Home

Silicon Valley Unicorn Startup Founded in St. Louis Acquired for $1BN

St. Louis Venture Capital Investment Report Spotlights Overall Success but Warns of Critical Inflection Point

Founder Series: Jim Eberlin of TopOPPS

Growing Fast: Gainsight’s Expansion

2015 St. Louis Capital Report: Brian Matthews Outlines Funding From Angels and Venture Capitalists

Disrupting Revenue Operations with Tara Kinney

Gainsight Raises $20M in Series B Financing Round