Gainsight CSM is a Customer Success Management web-based application that protects companies’ investments by driving improvements in Risk Alerts, Customer Satisfaction, Customer Retention, and Revenue Performance.

Gainsight CSM provides powerful analytics and dashboards to identify and display “at-risk” customers as well as happy ones to leverage for up-sells, references, and participation in joint marketing.

Gainsight was founded by Chief Executive Officer Jim Eberlin, a serial entrepreneur and founder of Host Analytics. JBara was named Thinkstrategies’ “Best of SaaS Showplace (BoSS) Awards” in 2012.