Gartner Hype Cycle Frontline Worker Technologies Recognizes Coolfire Solutions

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  • Published on October 20, 2021
  • In News

Coolfire, a collaboration software, named as a sample vendor in the 2021 Gartner Hype Cycle for Frontliner Worker Technologies report. The Report predicts close to 70% of new mobile and endpoint investments will be for frontline workers, who make up to an estimated 2.8 billion from the global workforce. Given the Covid-19 pandemic, the need for collaboration with frontline workers in real-time is essential, and this software is helping to solve the problem.


Coolfire, a leading developer ofย collaboration software for business operations, is recognized as a Sample Vendor in the 2021ย Hype Cycle for Frontline Worker Technologies report. The report provides a comprehensive analysis of how “infrastructure and operations leaders responsible for supporting frontline workers should evaluate technologies designed to optimize frontline environments and processes.”

“In the wake of the COVID-19 pandemic, disparate workforces have become the standard… Too often, the frontline workers don’t have the tools they need to do their jobs effectively or in close real-time collaboration with the rest of the organization.ย We help solve that problem by making it easy for people to do great work together,” saidย Don Sharp, CEO at Coolfire in a press release.

Coolfire’s collaboration software was developed based on years of working successfully with the U.S. Military Special Operations and strategic customers, such as Enterprise Rent-A-Car and American Expediting Company. Built for fast-moving frontline operations that connect team members to back-office data, assigned tasks, and in-context messaging, organizations have true real-time 360-degree communication and collaboration with frontline workers for the first time.

The Gartner report predicts that “up to 70% of new mobile and endpoint investments over the next five years will be for frontline workers, who with an estimated 2.8 billion workers make up the biggest portion of the workforce on a global basis.” The report ranks workforce collaboration software’s benefit to an organization as “high”, meaning that it “enables new ways of performing horizontal or vertical processes that will result in significantly increased revenue or cost savings for an enterprise.”


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