Capacity, a mortgage automation platform, powered by AI, that empowers mortgage professionals with instant knowledge and automated workflows, has announced its recognition from Housing Wire as a 2021 HW Tech100 Mortgage honoree. In its ninth year, the HW Tech100 awards recognize the most innovative technology companies in the housing economy.

The full list of 2021 HW Tech100 Mortgage award winners can be seen here.

Capacity is an AI-powered automation platform that can be used in parallel with any system of record. By combining AI with natural language processing (NLP) and machine learning (ML), Capacity’s mortgage solution delivers an intuitive support automation framework that can be used in segments to support borrowers, sellers and support staff. Designed to meet the expectations of today’s workforce, Capacity’s cloud-based system captures, mines, and connects organizational knowledge to maximize employee productivity by offering a more effective self-service support channel.

“2020 proved to be a challenging year for the mortgage industry and many uncertainties faced the housing market. Capacity helped many lenders navigate the unpredictability with an AI-driven, cloud-based solution that captures, mines and connects organizational knowledge to maximize lenders productivity and customer service,” said John Heck, Senior Advisor of Lending Solutions. “To be recognized as a 2021 Tech100 Mortgage Honoree demonstrates our dedication to the industry and Capacity’s next-gen lending software.”

The Tech100 program provides housing professionals with a comprehensive list of the most innovative and impactful companies that can be leveraged to identify partners and solutions to the problems that mortgage lenders and real estate professionals face everyday. Perhaps this year more than ever, these Tech100 winners have helped those in the housing economy create new processes and adopt new technologies to navigate the housing market under extraordinary circumstances.

“After the uncertainty and unpredictability of last year, we expected a greater adoption of technology. However, these 100 real estate and mortgage companies took digital disruption to a whole new level and propelled a complete digital revolution, leaving a digital legacy that will impact borrowers, clients and companies for years to come,” said Brena Nath, HousingWire’s HW+ Managing Editor. ”Knowing what these companies were able to navigate and overcome, we’re excited to announce this year’s list of the most innovative technology companies serving the mortgage and real estate industries.”

Each year, the Tech100 program grows more competitive and the applicants are increasingly impressive. For the second year in a row, the Tech100 program was divided into the HW Tech100 Mortgage and the HW Tech100 Real Estate to highlight the innovation and achievements of organizations within both sectors.